All Totebags On Sale. Happy Holidays !

Shipping and Exchanges

Shipping

Items will be shipped within 1-3 business days. A tracking code will be emailed to you as soon as the shipment is on its way. All packages are sent in 100% Recycled Poly Mailers from Eco Enclose.

sustainable packaging

100% Satisfaction Guarantee

If you are not completely happy with your purchase, you may exchange it within 15 days of the purchase date. Please send me an email: gila@gratitudeandjoy.com

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  To complete your exchange, send the request within 15 days of receiving the item (date based on shipment tracking) and return it within 10 days of communicating with me. I am a small shop and due to that I will ask that you pay the shipping costs for the exchange.

Exchanges

Once your item is received and inspected, I will send you an email confirmation to notify you that I have received your returned item.  Your exchange will be processed and shipped.

Exchange Shipping 

I am a small shop and due to that I will ask that you pay the shipping costs for exchange. Shipping costs are non-refundable.